At Syndrome Solutions we try to ensure customer satisfaction. We take complaints very seriously and aim to resolve the matter at quickly as possible. Complaints will be dealt with promptly. We learn from any mistakes that are made and respond to any concerns in a sensitive way, as customer satisfaction is important to us.
Complaints Procedure:
- The person responsible for dealing with all complaints is the Practice Manager.
- We require the complaint in via email and will acknowledge the patient’s complaint in writing via email
- We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
- Patients can request to speak on the phone to the manager regarding their complaint
- We will confirm the decision about the complaint via email immediately after completing our investigation.
- Proper and comprehensive records are kept of any complaint received.